How long does it take to process an order?
All orders are processed within 3 business days, excluding weekends. During US holidays, sales & promotions , order processing will take longer due to high volume, please expect an additional 1-2 business days at most for processing and shipments.
I did not receive an email confirmation after placing my order!
Please always check your spam box first. If you cannot locate your confirmation email, please reach out to us with your full name , email and order number via the contact form or shoot us an email @firstname.lastname@example.org so that we can resend it to you!
I forgot to add an item to my order! Help!
If you forget to add an item to your order , please reach out to us within 24 hours of your original order with the order number and the name of the item that you wish to add, so that we can provide you with options!
Can I cancel my order?
We cannot cancel an order after it has been placed. Therefore please contact us prior to submitting an order, if you have questions, concerns during your order process.
I received notification that an item was removed, will I be refunded?
If an item unexpectedly goes out of stock , it will be removed from your order and the rest of your items will be processed as normal . Expect a refund to be automatically sent back to your method of payment within 2-5 business days, depending on your financial institution.